No assistance

Item: Bestmed Medical Scheme
Rating: 1
Author: Genevieve P

My mother has been trying to call Bestmed the whole day to find out about wound care for my father. No one is assisting and the line just cuts. I tried the online chat function but it has been over 3 hours and I still have no assistance. Please may someone contact us to assist?????

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Replies (1)

Bestmed Medical Scheme's replyOfficial

04 Mar 2025, 14:36

Dear Genevieve

Thank you for reaching out and sharing your recent experience with our customer service. We sincerely apologize for any frustration and inconvenience this may have caused.

We are currently experiencing higher-than-usual call volumes, along with increased activity on our WhatsApp channel, which has resulted in delays in connecting with our representatives

We can confirm that Mrs Forrest was able to get through to a consultant and has been assisted accordingly. Please let us know if there is anything further, we can help with.

Best Regards
GM

Bestmed Medical Scheme's reply04 Mar 2025, 14:36

Official

Dear Genevieve

Thank you for reaching out and sharing your recent experience with our customer service. We sincerely apologize for any frustration and inconvenience this may have caused.

We are currently experiencing higher-than-usual call volumes, along with increased activity on our WhatsApp channel, which has resulted in delays in connecting with our representatives

We can confirm that Mrs Forrest was able to get through to a consultant and has been assisted accordingly. Please let us know if there is anything further, we can help with.

Best Regards
GM