RS
Riaan S
1 reviews | Active since Aug 2012
29 Aug 2015, 11:55
No answers at pre auth for medical emergancy
Phoned the \PRE-AUTHORISATION"line for a medical emergency.. Sat 29/8/2015 from 10:45 am.. Automatic voice telling me there is 1 call in the que.. was on hold 20 mins at a time... then nothing.. this happend 3 times..<br> <br> How long does it take to take 1 call... Is there only 1 representative helping the whole country?? <br> <br> After an hour"
Helpful (0)
Replies (1)0
Replies (1)
Bestmed Medical Scheme's replyOfficial
31 Aug 2015, 08:17Hello RFSwanepoel,
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme
Bestmed Medical Scheme's reply31 Aug 2015, 08:17
Official
Hello RFSwanepoel,
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme