New Membership application being IGNORED

I am trying to join Bestmed but their service is TERRIBLE. I send my applications in on 12 December, on 21 December i had to send an email again to request any feedback. Thapelo then told me he will follow up with Membership, and then i heard nothing again. So i had to email them again on 31 December to request any feedback. They then said that i need to send my ID and previous medical aid membership certificate. Which i already added on my original application. I send that on the 31st back to them. On 3 January i emailed them again for feedback. Today is 4 January and i am being ignored. If this is how they treat NEW members. I do not even want to know how they treat their existing members. Now is sit with no medical aid, as i was sure that they would sort a new membership out in 3 weeks. Thapelo Ramadikwe, your client service is horrible.