MN
Melanie N
1 reviews | Active since Apr 2014
01 Mar 2016, 13:08
New Client, already disappointed
I am a new client, started in January 2016. I do arrear payments. At the end of January, I had a problem with the debit order, but then paid the R6093.00 via 2 EFT's. One for R4200 and the other for R1893.00. End of February they did a double deduction, and I reversed the 1 payment, as it was incorrect.<br> <br> I HAVE NOW BEEN INFORMED THAT MY ACCOUNT IS SUSPENDED, BECAUSE I HAVE NOT PAID FOR MARCH!!! What the H3LL???<br> <br> What part of arrear payments do you not understand? And then I also have not received the membership cards.
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Bestmed Medical Scheme's replyOfficial
01 Mar 2016, 13:09Hello MelNel30,
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme
Bestmed Medical Scheme's reply01 Mar 2016, 13:09
Official
Hello MelNel30,
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme