ndzalama.mashigo@bestmed is USELESS

I have third‑party consent for member *** and have been attempting to resolve this account issue for 18 days without any progress. The latest Bestmed reference number is J***6 / D***. I need to make specific mention of ndzalama mashigo, whose complete lack of responsiveness and failure to take accountability has directly contributed to this ongoing problem. This level of incompetence is unacceptable and is a key reason why member *** will be moving to a more efficient and reliable medical aid provider, such as Discovery. I have sent multiple emails, made numerous calls, and invested an unreasonable amount of time trying to get this resolved. The service received from Bestmed has been nothing short of disgraceful. What an utterly useless medical aid.