My mother lies in hospital for 4 days no word .

My mother had a car accident on the 19th of Feb, she was first sent to Rose acres on the advice of the call centre agent, now my mother has been moved to union and we were initially told she was not covered but she is a P1 client, now day four the Hospital still has no authorization from them and they have not supplies and details not explained how she can be P1 and has no cover she now sits on the brink of her life and this is the service she gets for paying 2500 for 3 years now. This is Appalling and malpractice I will be contacting a lawyer as now we are left ill advised and my mother uncovered I will also make the media aware of this in every way I can. If I am not contacted by tomorrow morning I will also lay a charge of malpractice with the police and do why ever I can to shut these ****** down, couldn't care that one of their clients is in ICU. This is disgusting