Most pathetic medical aid ever

I join 01/07/2025. Unfortunately started have pain in my left leg. Went to see GP and he revert my to specialist. 23/07/2025 -Specialist wanted to admit me for further testing. Bestmed was contacted for authorisation for admission and immediately stating it was pending. I was then asked to submit 12 months records from my GP. All paperwork was submitted on the 24th. Turn around time given is 24-72 working hours. On the 29th I received a email requesting more documents. That was submitted on the 29th were I wasn't given a timeframe. 01/08/20025 I called and emailed the person that was handling my case to do a follow up (after holding on for more then 10min) to be told that it was put in the back of the queue and I have to wait again for 24-72 working Hours. Just to mention that the allocated person do no respons to emails and waiting time on the phone to speak to a consultant take nothing less than 10min. Tried following up daily with same answer " no feedback ' consultant allocated to my case hardly responded to email ls. 06/08/2025 I finally got the consultant working or allocated to my case call me after I ask the person assisting me from "call centre " that I would like to speak to a supervisor ( which wasn't available) . I was then told for the 1st how the process works. The team looking at paperwork on does so on Thursday. So I missed the 1st Thursday and 2 nd Thursday due to new paperwork that was submitted. He then told me I should have feedback Friday latest Monday O boy I got feedback today - they canceling my medical aid due to non- disclosure. Reason given - letter from my GP attached. Where I was seen by him 3x time the last 12 months for nothing related to my leg. Influenza, mistites and bronchitis. I didn't disclose that information. How was I to know that that is seen as " existing conditions" we all get flu at least ones a year if not more I truly feel that's they taking a shot a my character implying I **** and gave false information . Where do a medical aid gets cancelled before of flu and bronchitis????? Extremely poor or rather let me say pathetic customer service, pathetic reason for cancelling my medical aid. I would have understood if it was declined but it doesn't make sense to cancel completely. I will never ever refer anyone to Bestmed and would go out of my way to make sure people know how they treat people

This is the worse service I've ever got from any place. My sister who works in the medical industry was laughing and also can't understand the logic in the reason for cancelling my medical aid. Where does it say you have to disclose flu and bronchitis before joining a medical aid???? Exciting condition according to me is high blood pressure, diabetes, cancer and so on. Where is flu and bronchitis?? So 80% of South African won't be able to join a medical aid as we all at least ones a year get flu or bronchitis People PLEASE do not ever use Bestmed