Mistreated by BESTMED MEDICAL AID

They were all fine to quote myself my wife and daughter over 7K a month . They told me to put down all our illnesses which I did . Unbeknown to me I didn't put down the fact that 11 months ago I had bronchial pneumonia and I never stated that. To my understanding they wanted to know chronic illnesses which I listed my wife has a few . I only had glasses and ulcer medicine. Anyway I got the flu recently and was coughing had a swollen lump in my going area only to be told it's and inguinal hernia which was told it's emergency needs to be removed . First they deliclined my admission as they thought it was hernia by my ulcer hiatal hernia which some reason they put on there I wasn't allowed to claim for 12 months but it was not it was a inguinal different hernia . Then it was explained to them this had taken a month they then had a meeting and they decided to kick us off the med aid due to fact I had bronchial pneumonia 11 months and I never disclosed this which I feel is unfair in all fairness who remembers that u basically had flu 11 months ago .when you try contact them they put you through to people that don't know anything and they will get back to you . You can't speak to managers they busy . They tell you to email which I do all you get is a ticket number but yet when you applying for med aid they quick to return your call. Now because of this matter if I join any other med aid scheme I have to list this hernia which I will have too wait 12 months for to get it sorted out in the meantime I must just suffer with pain and battle to walk or stand . I really feel I was mistreated through this bestmed scheme.they quick to debit you account but not quick to assist you . I have written a letter to complaints department for medical aid schemes we see what the out come is