MR
Mulalo R

1 reviews | Active since Jan 2014

06 Feb 2015, 11:48

Memebership suspended

I got my membership suspended just out of the blue with no warning. My debit order didn't go through on the 1st of this month because my bank account didn't have sufficient funds. In the past my debit orders went through successfully but just because for this month there was about R30 short for the debit order my account gets suspended with no warning. what I know is that companies call or send an sms to inform you that there was a non-payment and you should fix this immediately. But Best Med just decided to suspend my account without informing that there was a problem in the first place that I could have fixed.<br> <br> This is not good company moral because all you care about is money and not customer care. I was not aware of the problem with bank and you could have at least informed me. I have never lodged a claim with BestMed and judging from the way I got terminated just like that with no communication tells me its going to be a hassle in the future when I need customer support from your side since there is no early or 2 way communication.

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Replies (1)
Bestmed Medical Scheme
Bestmed Medical Scheme's reply06 Feb 2015, 12:43
Official
Hello mulalois@,

Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.

Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.

Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.

With kind regards
Bestmed Medical Scheme