Membership terminated

I called bestmed today to find out the status of my membership. To my surprise my membership was cancelled without my knowledge due to non-payment. The last communication was I received was that my membership was temporarily suspended. I spoke to two agents from the call centre ( REF *** and REF ***) who gave me contradictory information. Clearly Bestmed does not have our best interest at heart, we only matter when we make payment and they will make sure to remind you that you missed one. However they don't bother to inform you that they have terminated their services to you, which was an error from their side according to Ratile, the same person who said an SMS was sent to me which I didn't receive and later again said a membership certificate was sent to me which should be an indication that my membership was terminated. I was advised that I have to re-apply, pay the outstanding amount before I get covered and still go through a waiting period. Please make this make sense to me.