1 reviews | Active since May 2012
Membership issues
<p>I have had membership issues with Bestmed now for the last month and more.</p> <p>I'll keep it short:</p> <p>1. I tried to move from being proncipal member to becoming a dependant on my wife's membership (both Bestmed and on the same Plan and Option) which took too long.</p> <p>2. My wife's membership was suspended because you eventually moved my to her membership but said she was behind on payments. Obviously because I joined, and you did not transfer the money I paid pro rata on my previous membership.</p> <p>And because you said that we did not pay June / Jule fees. Which I sent proof of and you activated the account again.</p> <p>3. Now, again you say we did not pay for June / July, even though I did send you proof of payment and you activated the account!</p> <p> </p> <p>I am tired of dealing wit utterly *********** callcentre staff!</p>
Dear Member
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Please supply Bestmed with your contact number and email address.
Your well-being, as a valued client of the Scheme, is important to all of us at Bestmed.
Regards Bestmed Medical Scheme
Dear Member
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Please supply Bestmed with your contact number and email address.
Your well-being, as a valued client of the Scheme, is important to all of us at Bestmed.
Regards Bestmed Medical Scheme
