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siyengn S

1 reviews | Active since Mar 2009

25 Jul 2022, 07:41

Medical funds mysteriously depleted

I joined Bestmed in the early 2000's and have stayed with the medical aid all the years due to the good service, good medical benefits and their continued improving user-friendly web services.

For some reason, this year, most of the benefits have mysteriously been depleted. And this year, we have been less sickly compared to the past few years (with Covid-19 and everything).

Benefits like, prescription medication, dentistry and speech therapy have already been depleted, which has never happened. I am not sure which other benefits have depleted.I pay over R14000 per month to Bestmed.

I would like the Bestmed team to investigate this matter urgently.

Regards

Nthabiseng Siyengo

0
Replies (3)
Bestmed Medical Scheme
Bestmed Medical Scheme's reply25 Jul 2022, 12:03
Official
Dear Nthabiseng,

An investigation was done into your out of hospital benefits and the claims processed against your annual savings and day-to-day benefits. an email with statements has been sent to your for your perusal.

Regards
Katlego Ratau
sS
siyengn S's update01 Aug 2022, 16:14
Reviewer Update
Good day

I am not receiving the desired outcome from the Bestmed team. I had requested for a meeting so that they can breakdown the claims so that I can know what led to the depletion of the funds. Which they are refusing.

I have also asked on what led to the quick depletion of the funds, and I am still not getting an answer.

All I am getting is the claims for this year, which is not helping on my query.

All is left as just a mystery.

Kindly intervene




Bestmed Medical Scheme
Bestmed Medical Scheme's reply03 Aug 2022, 14:55
Official
Dear Nthabiseng,

A request was sent to the Key accounts Department to assist with your request to have a one-on-one session. An escalation has been sent so that they assist you urgently with your inquiry.

Regards
Katlego Sithole