Lost of sense of humour - disgusting service

<p>I have a seriously lost my sense of humour!!! Last year September my son completed forms to join the medical aid as from the 1st November 2016. Nothing happened. Made contact with the broker – the broker advised that it was an oversight from their side but would definitely add him on from the 1st December 2016. Once again nothing happened. Completed new forms and sent them off for effective 1st January 2017. Now on medical aid. Then completed forms to add a dependent onto his medical aid as from 1st February 2017. Nothing happened. 1st March nothing happened. After a call dependent was added and I had to transfer the contribution amount into Best med account which I did. Then in April dependent’s amount was not deducted only main member’s amount, I had to once again pay the difference into Bestmed’s account again.. 1st May the contribution account was correct. Then 1st June only main member’s amount was deducted. I called Bestmed and they sent me an email confirming that the medical aid contributions were all up to date and that everything was correct. 23rd June I sent all the relevant documents to Bestmed to change banking details. Comes 1st July, suddenly the contribution for the dependent for June is deducted, after I was assured via email that all contributions were up to date. Plus the banking details were never changed. The service at Bestmed is unacceptable and disappointing. And nothing gets done about it! I sure will be looking for a better option. </p> <p> </p>