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Elaine S
1 reviews | Active since Oct 2015
07 Mar 2016, 09:42
JAW DROPPING SHOCKING SERVICE PART 2
And so the shocking service continues .... I've been contacted by a representative of Bestmed after my first complaint last week and was promised that my claim will be attended to during the same week. Well, just as I thought ... when I contacted them Friday afternoon at 15:45, 15 minutes before close of business for the week, the saga continues. No progress has been made. The same feedback 5 weeks after submitting my claim. <br> <br> I will now have to take a day off work and go to their offices to hopefully get them to pass the paperwork from one department to the other department. This is the worst I've seen in my lifetime and I have seen bad !
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Replies (1)Bestmed Medical Scheme's replyOfficial
07 Mar 2016, 09:52Hello elaineshaw,
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme
Bestmed Medical Scheme's reply07 Mar 2016, 09:52
Official
Hello elaineshaw,
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme
