ES
Elaine S

1 reviews | Active since Oct 2015

01 Mar 2016, 09:36

JAW DROPPING SHOCKING SERVICE

Bestmed proudly advertises a 5 - 7 day turnaround time on claim payouts. Today is exactly 1 month since submission of my claim and I am still no closer to having the claim settled. I've phoned 4 times, received four different reference numbers, been cut off, sent two e-mails to and still no joy. They don't even respond to an e-mail. It is like there is nobody on the other side!. Think twice before you join this medical scheme. They are absolutely useless !. I cannot even say that the service is shocking because there is no service ! <br> <br> Reference Nr *** - spoken to Gao on 11.02<br> Reference Nr *** - spoken to Susan on 16.02<br> Reference Nr *** - spoken to Ronaldo on 25.02<br> Spoken to Gugu and her supervisor on 01.03 (same promises)<br> <br> E-mailed Bestmed on 25.02 and again today on 01.03.<br>

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Replies (1)
Bestmed Medical Scheme
Bestmed Medical Scheme's reply01 Mar 2016, 09:44
Official
Hello elaineshaw,

Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.

Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.

Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.