1 reviews | Active since Mar 2021
It was worth the wait.
Took almost an hour to get through to someone. Very frustrating. The saving grace was that Phuti solved my problem in minutes.
Dear Hans Donnan
Please accept our sincere apologies for the lengthy wait time you experienced when attempting to contact our Call Centre.
We understand how frustrating this experience must have been, and we appreciate you bringing the matter to our attention. To help prevent similar occurrences in future, we will liaise with our Quality Assurance Department to investigate the concerns raised and identify opportunities for improvement.
We are, however, grateful to learn that you were able to obtain the assistance you required through our LiveChat service channel. We appreciate your patience and understanding while we work to enhance our service delivery across all communication platforms.
Thank you for your feedback, as it assists us in continuously improving the service we provide to our members.
Kind regards
Bestmed Member Services Team
Dear Hans Donnan
Please accept our sincere apologies for the lengthy wait time you experienced when attempting to contact our Call Centre.
We understand how frustrating this experience must have been, and we appreciate you bringing the matter to our attention. To help prevent similar occurrences in future, we will liaise with our Quality Assurance Department to investigate the concerns raised and identify opportunities for improvement.
We are, however, grateful to learn that you were able to obtain the assistance you required through our LiveChat service channel. We appreciate your patience and understanding while we work to enhance our service delivery across all communication platforms.
Thank you for your feedback, as it assists us in continuously improving the service we provide to our members.
Kind regards
Bestmed Member Services Team