AM
Ann M

1 reviews | Active since Mar 2009

14 Aug 2017, 17:09

Incorrect tax certificate

<p>Claims code 4020 provided on my tax certificate does not correspond with that of SARS for the same code. Please see below the very different definition of the code</p> <p>Bestmed: Claims not covered by the medical aid scheme</p> <p> SARS: Medical expenses paid by member and claimed from the medical aid scheme</p> <p>I never submitted any cash claims to the medical aid claim I paid after I had an operation as the medical aid informed me that they only pay their rates and I am liable for the short fall. I have escalated this matter twice to the Medial aid since 17 July 2017 and I am not receiving any response.</p> <p> </p>

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Replies (3)
AM
Ann M's update22 Aug 2017, 14:13
Reviewer Update
Clearly Bestmed do not care about their clients or even the reputation of their business. I cant wait for the end of the year when I terminate my membership!!!
AM
Ann M's update05 Sept 2017, 17:17
Reviewer Update
Please cancel my medical aid with immediate effect. You have not responded to my enquiry and I don’t see why I should continue paying contributions to you in this regard. I will move to another service provider that can acknowledge me as a client.
Bestmed Medical Scheme
Bestmed Medical Scheme's reply03 Oct 2017, 11:06
Official

Dear Member

Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Please supply Bestmed with your contact number and email address.
Your well-being, as a valued client of the Scheme, is important to all of us at Bestmed.

Regards Bestmed Medical Scheme