FG
Fauzia G
1 reviews | Active since Jan 2023
27 Nov 2024, 18:34
Incomplete Information Given When Applying
I tried to switch Mefical Aids Consultant requested Varioys Documents-Accirdinly Supp**** By me.Afyer Goubg through all The Efirt ID Onlbtaininf Copies of Certificate tax Certificates. Quote was Given With A Penalty On Calling Was Infirmed I would Have To Gave Bern In A Medical Aid for 43 years To Avoid That Penalty Why wasng thus Stated Bebore I wrnt Throygh All The Troyble .Consultants must Please in Future Explain The pros and cons to Clients Please
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Bestmed Medical Scheme's replyOfficial
28 Nov 2024, 12:36 Dear
Fauzia Carrim Ganey
We sincerely apologize for the inconvenience and frustration you experienced during your recent application process. We understand your concerns regarding the clarity of information provided and the challenges you faced while submitting the necessary documents.Please rest assured that your feedback has been noted, and we have forwarded your enquiry to our New Business Department for further investigation. They will review your case and address the matter as soon as possible.We are committed to improving our processes to ensure transparency and better communication with our clients. Your suggestion to provide detailed explanations of all potential implications, such as penalties, during the initial stages of the process is invaluable, and we will work on implementing this to enhance our customer experience.Thank you for bringing this to our attention. Should you have any additional concerns or require further assistance, please do not hesitate to reach out to us.Warm regards, TP
Fauzia Carrim Ganey
We sincerely apologize for the inconvenience and frustration you experienced during your recent application process. We understand your concerns regarding the clarity of information provided and the challenges you faced while submitting the necessary documents.Please rest assured that your feedback has been noted, and we have forwarded your enquiry to our New Business Department for further investigation. They will review your case and address the matter as soon as possible.We are committed to improving our processes to ensure transparency and better communication with our clients. Your suggestion to provide detailed explanations of all potential implications, such as penalties, during the initial stages of the process is invaluable, and we will work on implementing this to enhance our customer experience.Thank you for bringing this to our attention. Should you have any additional concerns or require further assistance, please do not hesitate to reach out to us.Warm regards, TP
Bestmed Medical Scheme's reply28 Nov 2024, 12:36
Official
Dear
Fauzia Carrim Ganey
We sincerely apologize for the inconvenience and frustration you experienced during your recent application process. We understand your concerns regarding the clarity of information provided and the challenges you faced while submitting the necessary documents.Please rest assured that your feedback has been noted, and we have forwarded your enquiry to our New Business Department for further investigation. They will review your case and address the matter as soon as possible.We are committed to improving our processes to ensure transparency and better communication with our clients. Your suggestion to provide detailed explanations of all potential implications, such as penalties, during the initial stages of the process is invaluable, and we will work on implementing this to enhance our customer experience.Thank you for bringing this to our attention. Should you have any additional concerns or require further assistance, please do not hesitate to reach out to us.Warm regards, TP
Fauzia Carrim Ganey
We sincerely apologize for the inconvenience and frustration you experienced during your recent application process. We understand your concerns regarding the clarity of information provided and the challenges you faced while submitting the necessary documents.Please rest assured that your feedback has been noted, and we have forwarded your enquiry to our New Business Department for further investigation. They will review your case and address the matter as soon as possible.We are committed to improving our processes to ensure transparency and better communication with our clients. Your suggestion to provide detailed explanations of all potential implications, such as penalties, during the initial stages of the process is invaluable, and we will work on implementing this to enhance our customer experience.Thank you for bringing this to our attention. Should you have any additional concerns or require further assistance, please do not hesitate to reach out to us.Warm regards, TP