1 reviews | Active since Aug 2013
*********** staff - Membership
<p>Recently advised BestMed that due to circumstances we were changing our membership from Full Medical Aid, down to a Hospital Plan. They were advised in writing on about 6 occasions. - as you know , you cannot SPEAK to a living person at Bestmed !!!!!</p> <p>We also did a DIRECT DEPOSIT for the Hospital Plan membership at the beginning of the Month. I now receive an SMS saying my membership has been suspended, - the flippin idiots STILL tried to process my Debit Order for the Full Medical cover !!!!</p> <p>We are now 6 days up the road and STILL no communication. If nothing is done today - I WILL terminate my Membership </p>
Dear Sean
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your well-being, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme
Dear Sean
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your well-being, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme
This is ABSOLUTE nonsence.
How is THIS latest response from Bestmed !!!!
I am now advised by Bestmed that I CANNOT change my cover now to a Hospital Plan, as my wife was recently in Hospital with Pneumonia !!!!
SHE WAS BOOKED IN BY A SPECIALIST PHYSICIAN !!!
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Apparently I am now FORCED to stay with a FULL MEDICAL until the end of this year, before I can change my policy ?? How does this actually work ??
Bestmed, you are extoring from the public !
You can now go and fly a kite - I will send my cancellation through and I request a refund of the payment done for February.
I will rather source another Medical Aid . Goodbye !
Formal documentation to follow :
This is ABSOLUTE nonsence.
How is THIS latest response from Bestmed !!!!
I am now advised by Bestmed that I CANNOT change my cover now to a Hospital Plan, as my wife was recently in Hospital with Pneumonia !!!!
SHE WAS BOOKED IN BY A SPECIALIST PHYSICIAN !!!
\
Apparently I am now FORCED to stay with a FULL MEDICAL until the end of this year, before I can change my policy ?? How does this actually work ??
Bestmed, you are extoring from the public !
You can now go and fly a kite - I will send my cancellation through and I request a refund of the payment done for February.
I will rather source another Medical Aid . Goodbye !
Formal documentation to follow :