1 reviews | Active since Nov 2015
*********** and unprofessional service
<p>My daughter’s orthodontist sent an authorisation request on the 19th of July and received an auto response with a ticket number E63568E571777. Two weeks later there was no response and when I called Bestmed they say they never received it. Since then the orthodontist and I have re-sent the documents but they keep going ‘disappearing’. It is now 5 WEEKS and despite promises of getting back to me my emails go answered (class references ********** 8; 104 24 782). I pay R8000 a month to Bestmed and I am not asking for a favour. </p>
Dear Zitha
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme
Dear Zitha
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme