BZ
Bongiwe Z
1 reviews | Active since Jun 2014
07 Jan 2026, 16:57
**** - If you want to live, STAY AWAY
December 2025, I completed and sent through al documents requested by this scheme for a start date of January 2026. On 29 December, I followed up to make sure that my treatment would not be free delayed in January and everything was confirmed to be on track. To my surprise and utter disgust, nothing was done by the scheme or their provider to which now the "savings" are depleted and the scheme tells me to wait 3 - 4 working days for them to fix their mistakes and for me to get life saving medication. Worst part are the lies told by these people when you have proof of everything that was submitted to them as well as the call logs. I regret changing to them.
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Replies (3)0
Replies (3)
Bestmed Medical Scheme's replyOfficial
09 Jan 2026, 17:18Dear Bongiwe,
We sincerely apologise for the experience you have described and for the distress and inconvenience this situation has caused. This is not the level of service we strive to provide, particularly where continuity of care and access to essential medication are concerned.
Please be assured that this matter is being investigated as a priority. In addition, our Managed Health Care team will make the necessary corrective adjustments to services that were incorrectly paid from your medical savings account, to ensure that your benefits are aligned correctly.
Once the investigation is finalised, appropriate corrective action will be implemented to address the root cause and to prevent a recurrence of this issue.
We appreciate you bringing this matter to our attention and thank you for affording us the opportunity to review and rectify the situation.
Kind regards,
Bestmed
Bestmed
Bestmed Medical Scheme's reply09 Jan 2026, 17:18
Official
Dear Bongiwe,
We sincerely apologise for the experience you have described and for the distress and inconvenience this situation has caused. This is not the level of service we strive to provide, particularly where continuity of care and access to essential medication are concerned.
Please be assured that this matter is being investigated as a priority. In addition, our Managed Health Care team will make the necessary corrective adjustments to services that were incorrectly paid from your medical savings account, to ensure that your benefits are aligned correctly.
Once the investigation is finalised, appropriate corrective action will be implemented to address the root cause and to prevent a recurrence of this issue.
We appreciate you bringing this matter to our attention and thank you for affording us the opportunity to review and rectify the situation.
Kind regards,
Bestmed
Bestmed
BZ
Bongiwe Z's updateReviewer Update
14 Jan 2026, 21:00Surprisingly (or should I say not), a week later and after a very generic response, Bestmed has done absolutely nothing to correct their error. No feedback has been received. I called on the 12th to follow up since Bestmed doesn't care about their clients, and the consultant told me she would get back to me before the end of day and up until now I am yet to hear from her. This is really pathetic. Stay away from Bestmed if you want peace of mind. By far the worst medical aid and very unprofessional service.
BZ
Bongiwe Z's update14 Jan 2026, 21:00
Reviewer Update
Surprisingly (or should I say not), a week later and after a very generic response, Bestmed has done absolutely nothing to correct their error. No feedback has been received. I called on the 12th to follow up since Bestmed doesn't care about their clients, and the consultant told me she would get back to me before the end of day and up until now I am yet to hear from her. This is really pathetic. Stay away from Bestmed if you want peace of mind. By far the worst medical aid and very unprofessional service.
Bestmed Medical Scheme's replyOfficial
15 Jan 2026, 13:44Dear Bongiwe
We apologise for the delay.
Please note that our Managed Health Care team has reprocessed the claims that were incorrectly paid from your savings account. These have now been corrected, and your savings balance is currently positive.
Kind Regards
Bestmed Medical Scheme
Bestmed Medical Scheme's reply15 Jan 2026, 13:44
Official
Dear Bongiwe
We apologise for the delay.
Please note that our Managed Health Care team has reprocessed the claims that were incorrectly paid from your savings account. These have now been corrected, and your savings balance is currently positive.
Kind Regards
Bestmed Medical Scheme