Hours for Emergency

My brother is on Best med's medical aid,

Unfortunately he got injured at school so i need to take him to a doctor. But he was only recently put under my care so i was unsure which doctors and hospitals i could take him to, so i called the helpline, which was not helpful at all After two on the phone with the call center, where they would put me through only to let it ring for ten minutes at a time and then the line would cut with me talking to anybody finally i got through to a lady, the lady promised me to send me a list of doctors i can use, after another hour still no email. No one there picks up there phones. What if it is a matter of life and death?

THIS COMPANY IS GOING TO BE THE REASON SOMEONE DIES