Hospital Authorization!!

I am shocked at the level of service from this medical aid!! After getting all the necessary documents for you, and you still cannot process the bill correctly!! I am a member and not an employee, why do I have to run around and make sure you do your job!!

If we send an email and you say 4 working days to respond, why am I running after you again!!! Then to get told, sorry we busy you have to hold on!!

Absolute nonsense!!

You need to sort your process out!!!