Horrific Service - No feedback on Claims

After submitting several claims, I had NO response for over a week. I tried to phone at least four times, was put on hold listening to an answering machine for over 15 minutes with each call. The calls were never answered. I sent emails to various addresses, with NO response whatsoever.

After eventually getting through to a (useless) operator, she confirmed that my claim for November had been lodged. Except I never submitted a claim for November.

This is the WORST medical aid - they do not give feedback on claims (and often do not cover the most basic of procedures/medicines). You end up sitting in the dark, waiting/hoping that you will be reimbursed for your medical bills. STAY AWAY.