PH
Prudence H

1 reviews | Active since Dec 2019

26 Nov 2020, 08:37

Horrible medical aid, brain Edema patient waiting for auth

I am really disappointed to say the least. I was admitted at Netcare polokwane 2 days back on an emergency basis due to a brain Edema and rapture vein. I am 6 months pregnant. Bestmed is dragging its feet in authorizing an MRI scan. Why do you people gamble with our lives? My life and the baby's life are at risk and I get told the hospital ddnt send them clinical reports in order for them to authorize my admission hence my MRI Auth is pending. We have to get authorization for everything even when in the verge of dying? No one knows the extent of the swelling in my brain and I am slowly becoming blind in my left eye. I regret changing medical aid. This is the worst scheme I have ever been on.

#watch them reply with thier automated messages and promise to help and apologize. Like it would make a difference when you and your baby are in danger! Mxm

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Replies (3)
Bestmed Medical Scheme
Bestmed Medical Scheme's reply26 Nov 2020, 13:16
Official
Hi Prudence. With the help of the Hospital Benefit Management Department, the scan has been granted by the scheme. A confirmation email has also been sent to you and the radiology department. Please accept our sincere apologies for the inconvenience caused. Regards, Katlego
PH
Prudence H's update26 Nov 2020, 14:22
Reviewer Update
You granted me a scan to be done today and also my hospital authorization you granted it till today 12am. So where must I go do the
PH
Prudence H's update26 Nov 2020, 14:24
Reviewer Update
The scan? Because according to you I must be discharged? Disappointed that u even have a time limit for length of stay in something so serious