TO
Tiani O
1 reviews | Active since Jun 2022
28 Jun 2022, 13:01
Horrible customer service
Their customer service is horrible. Emailed and called them to find out if a medical procedure would be covered. They kept telling us they'll get back to us, but never do. It's been 7 days so far and we have yet an answer. We keep following up and they keep saying they'll call us back tomorrow, but never do.
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Bestmed Medical Scheme's replyOfficial
29 Jun 2022, 07:32Good day Miss Oberholster
According to our Managed Healthcare Department's records, Mrs Oberholster (the principal member of the Scheme) telephoned on 28 June 2022 for pre-authorisation for your proposed procedure . She provided our agent with the relevant tariff codes and the case was tentatively approved for 4 July 2022 since it appears they were not sure of the actual date of the procedures at that stage. Mrs Oberholster phoned within the hour to confirm the date change to 1 July 2022. Authorisation was therefore granted on 28 June 2022 already for 1 July 2022. Authorisation lettters were issued to Mrs Oberholster, the relevant treating practitioner and the hospital on 28 June 2022.
According to our Managed Healthcare Department's records, Mrs Oberholster (the principal member of the Scheme) telephoned on 28 June 2022 for pre-authorisation for your proposed procedure . She provided our agent with the relevant tariff codes and the case was tentatively approved for 4 July 2022 since it appears they were not sure of the actual date of the procedures at that stage. Mrs Oberholster phoned within the hour to confirm the date change to 1 July 2022. Authorisation was therefore granted on 28 June 2022 already for 1 July 2022. Authorisation lettters were issued to Mrs Oberholster, the relevant treating practitioner and the hospital on 28 June 2022.
We have no record of e-mails being received from your personal e-mail address, ***, regarding the proposed hospitalisation.
Kindly provide us with copies thereof to enable us to investigate the matter.
With kind regards.
Marlene Hanekom
CLIENT SERVICES: CORRESPONDENCE
Bestmed Medical Scheme's reply29 Jun 2022, 07:32
Official
Good day Miss Oberholster
According to our Managed Healthcare Department's records, Mrs Oberholster (the principal member of the Scheme) telephoned on 28 June 2022 for pre-authorisation for your proposed procedure . She provided our agent with the relevant tariff codes and the case was tentatively approved for 4 July 2022 since it appears they were not sure of the actual date of the procedures at that stage. Mrs Oberholster phoned within the hour to confirm the date change to 1 July 2022. Authorisation was therefore granted on 28 June 2022 already for 1 July 2022. Authorisation lettters were issued to Mrs Oberholster, the relevant treating practitioner and the hospital on 28 June 2022.
According to our Managed Healthcare Department's records, Mrs Oberholster (the principal member of the Scheme) telephoned on 28 June 2022 for pre-authorisation for your proposed procedure . She provided our agent with the relevant tariff codes and the case was tentatively approved for 4 July 2022 since it appears they were not sure of the actual date of the procedures at that stage. Mrs Oberholster phoned within the hour to confirm the date change to 1 July 2022. Authorisation was therefore granted on 28 June 2022 already for 1 July 2022. Authorisation lettters were issued to Mrs Oberholster, the relevant treating practitioner and the hospital on 28 June 2022.
We have no record of e-mails being received from your personal e-mail address, ***, regarding the proposed hospitalisation.
Kindly provide us with copies thereof to enable us to investigate the matter.
With kind regards.
Marlene Hanekom
CLIENT SERVICES: CORRESPONDENCE