NS
Nomfundo S
1 reviews | Active since Dec 2017
23 Aug 2024, 20:49
Hard to reach
Very hard to reach. I spent 15 min trying to get through to a consultant today and eventually had to drop the call. Never had these types of issues with other medical aids before.
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Replies (1)
Bestmed Medical Scheme's replyOfficial
26 Aug 2024, 08:37Dear Nomfundo Shange
We sincerely apologize for the long wait times you experienced when trying to reach us by phone recently. We understand that waiting on hold for 25 minutes, followed by additional transfers, is unacceptable.
We are currently experiencing a higher-than-usual call volume, which is causing delays in connecting with our representatives. We want to assure you that management is fully aware of this situation and is taking steps to address it as a matter of urgency.
We sincerely apologize for the long wait times you experienced when trying to reach us by phone recently. We understand that waiting on hold for 25 minutes, followed by additional transfers, is unacceptable.
We are currently experiencing a higher-than-usual call volume, which is causing delays in connecting with our representatives. We want to assure you that management is fully aware of this situation and is taking steps to address it as a matter of urgency.
Please note that the scheme can also be reached through the following channels:
- Telephone: You can reach us at ***.
- Email: Feel free to email us at ***.
- WhatsApp: Chat with a consultant via WhatsApp at ***.
- Website: Visit www.bestmed.co.za to chat with a consultant from 08:00 to 17:00, Monday to Friday, and from 08:00 to 13:00 on Saturdays (excluding public holidays).
Thank you for understanding.
Best Regards
GM
Bestmed Medical Scheme's reply26 Aug 2024, 08:37
Official
Dear Nomfundo Shange
We sincerely apologize for the long wait times you experienced when trying to reach us by phone recently. We understand that waiting on hold for 25 minutes, followed by additional transfers, is unacceptable.
We are currently experiencing a higher-than-usual call volume, which is causing delays in connecting with our representatives. We want to assure you that management is fully aware of this situation and is taking steps to address it as a matter of urgency.
We sincerely apologize for the long wait times you experienced when trying to reach us by phone recently. We understand that waiting on hold for 25 minutes, followed by additional transfers, is unacceptable.
We are currently experiencing a higher-than-usual call volume, which is causing delays in connecting with our representatives. We want to assure you that management is fully aware of this situation and is taking steps to address it as a matter of urgency.
Please note that the scheme can also be reached through the following channels:
- Telephone: You can reach us at ***.
- Email: Feel free to email us at ***.
- WhatsApp: Chat with a consultant via WhatsApp at ***.
- Website: Visit www.bestmed.co.za to chat with a consultant from 08:00 to 17:00, Monday to Friday, and from 08:00 to 13:00 on Saturdays (excluding public holidays).
Thank you for understanding.
Best Regards
GM