Good but deteriorating claims management

I've used Bestmed for many years, probably 8 years. Until 2026, I never had any claim processed incorrectly - only reason I stuck with them. In 2026 they apparently moved to a new system - don't fix what isn't broken! In terms of cover, I have always found them to be quite dishonest on day-to-day cover - a lot of what they say is covered when you enquire before joining, is suddenly not covered once you've joined and they'll throw plenty of jargon. Most particularly, take their verbal advise when choosing cover, with a strong dose of salt! I'd also recommend studying their limits very intimately; they often have good "limits", only to find that underneath that they have extremely low sub-limits. Thus, you don't have nearly the cover you would have thought you had.

These issues are not unique to Bestmed, despite my misgivings I'm likely to continue choosing them unless they continue messing up the claims administration.