JN
Jessica N

1 reviews | Active since Jun 2011

13 Sept 2016, 13:06

False advertising of been the best medical aid

<p>so I have had the unfortunate event of asking Bestmed to help me with a procedure that I need to go through - double jaw surgery. this is a procedure that I need to get due to me suffering alot with my mouth. They declined without offering a solution, they are also the only medical aid that does not provide ex-gratia to their members, even though it states it in their policy when you sign it. So just a word of warning to all that are considering joining the medical aid, I would suggest to relook at your option. I am cancelling my medical aid and I am going to go with Discovery who are more than happy to assist me as a member. They might cost a bit more a month but it will be worth it at the end of the day. My son and I are no sickley and have not stayed in hospital once since I signed up with the medical aid over a year and a half ago and they not willing to assist or offer a solution. </p>

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Replies (6)
Bestmed Medical Scheme
Bestmed Medical Scheme's reply13 Sept 2016, 14:25
Official

Dear Jessica

Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.

Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.

Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.

With kind regards
Bestmed Medical Scheme

Bestmed Medical Scheme
Bestmed Medical Scheme's reply13 Sept 2016, 14:25
Official

Dear Jessica

Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.

Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.

Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.

With kind regards
Bestmed Medical Scheme

Bestmed Medical Scheme
Bestmed Medical Scheme's reply13 Sept 2016, 14:25
Official

Dear Jessica

Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.

Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.

Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.

With kind regards
Bestmed Medical Scheme

Bestmed Medical Scheme
Bestmed Medical Scheme's reply13 Sept 2016, 14:26
Official

Dear Jessica

Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.

Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.

Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.

With kind regards
Bestmed Medical Scheme

Bestmed Medical Scheme
Bestmed Medical Scheme's reply13 Sept 2016, 14:26
Official

Dear Jessica

Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.

Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.

Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.

With kind regards
Bestmed Medical Scheme

Bestmed Medical Scheme
Bestmed Medical Scheme's reply13 Sept 2016, 14:27
Official

Dear Jessica

Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.

Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.

Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.

With kind regards
Bestmed Medical Scheme