Failed Authorisation

I joined in October 2018 and injured my shoulder in December 2018. I put it off for a long time thinking perhaps the pain would go away. However, the pain became unbearable and I went to a surgeon on 30 January 2019, had xrays done, and he recommended surgery to repair the damage. First time I phone bestMed for authorisation, and I am told because I only recently joined I need an affidavit to prove I didnt have a sore shoulder before, and a motivation from my surgeon. So, I have been paying for cover which I am not getting because they want all this information to prove why I want it in the first place?? Absolutely absurb, but this is the standard nowadays. So, Im cancelling. Absolutely pathetic that I am paying for medical cover but I am the one who needs to prove why I need it. Take my money, no problem until you actually need them.