GB
Gideon B
1 reviews | Active since Dec 2016
11 May 2026, 13:53
Extremely slow response
If you know it's extremely busy on a Monday, why don't you have more consultants on a Monday than say on a Wednesday?
Your WhatsApp line is full.
Listening for 10 minutes to your advertising on the helpline.
The Dr's office contacted you on 6 May.
I contacted you.
Why does this take this long to get a response?
Helpful (0)
Replies (1)0
Replies (1)
Bestmed Medical Scheme's replyOfficial
02 Jun 2026, 16:06Dear Gideon B
Please accept our sincere apologies for the delay in responding to your complaint on this platform. The delay was due to technical issues that temporarily prevented us from responding timeously.
We also sincerely apologise for the frustration you experienced with our response times and contact channels. We understand your concerns regarding long waiting times on the helpline and WhatsApp line, particularly during peak periods. Your feedback regarding staffing levels on busy days such as Mondays has been noted and will be shared with the relevant operational teams for review and improvement.
Regarding your query, we regret the inconvenience caused by the delay in resolving your matter, especially after follow-ups from both yourself and the doctor’s office on 6 May. We would appreciate it if you could share any remaining outstanding details or your reference/membership number so that we can urgently investigate and provide you with a clear update.
Kind regards
Bestmed Social Media Team
Bestmed Social Media Team
Bestmed Medical Scheme's reply02 Jun 2026, 16:06
Official
Dear Gideon B
Please accept our sincere apologies for the delay in responding to your complaint on this platform. The delay was due to technical issues that temporarily prevented us from responding timeously.
We also sincerely apologise for the frustration you experienced with our response times and contact channels. We understand your concerns regarding long waiting times on the helpline and WhatsApp line, particularly during peak periods. Your feedback regarding staffing levels on busy days such as Mondays has been noted and will be shared with the relevant operational teams for review and improvement.
Regarding your query, we regret the inconvenience caused by the delay in resolving your matter, especially after follow-ups from both yourself and the doctor’s office on 6 May. We would appreciate it if you could share any remaining outstanding details or your reference/membership number so that we can urgently investigate and provide you with a clear update.
Kind regards
Bestmed Social Media Team
Bestmed Social Media Team