Extremely Poor Claims Service

<p>Good day</p> <p> </p> <p>With reference to the requirements received: "Itemkode foutief/ontbreek - stel reg asseblief". On the 30th of January 2017 I contacted BestMed on ********** 106 @ 08:27:06 and spoke to Elaine. Elaine could not assist me and she put me through to the Claims Department. At the claims department I spoke to Mathabo, reference number: ********** 8. I gave Mathabo BOTH the ICD 10 code AND the procedure code.</p> <p>Mathabo's exact words were: "It shows here that code 3121 is funded by the scheme." Hence I submitted my claim.</p> <p> </p> <p>I contacted BestMed claims on the 2nd of February and spoke to Rachel, where I got cutt of two times with no attempt made to contact me back. All I could make out during the two incomplete conversations were that BestMed will not pay this because the procedure code 3121 is wrong - which is clearly in direct contrast with the information I received from Mathabo on the 30th of January.</p> <p> </p> <p> </p> <p>I have attached a voice recording to my e-mail which was sent to the escalations Department but STILL NO FEEDBACK. I have contacted BestMed TWICE since the 30th of January and unfortunately I cannot remember the consultants name. He promised that I will receive feedback by LATEST WEDNESDAY THE 8TH OF FEBRUARY. TOMORROW IS WEDNESDAY THE 15TH OF FEBRUARY WITH STILL NO FEEDBACK.</p> <p> </p> <p>This is ********* and unproffesional service and I sure hope everyone thinks twice before becoming a BestMed member.</p>