EXTREMELY POOR CLAIM SERVICE AT CALL CENTRE

<p>I HAVE BEEN TRYING TO SOLVE A CLAIM QUERY FOR 6 WEEKS. THE CLAIM WAS REJECTED 3 TIMES FOR DIFFERENT REASONS EVERY TIME AND A RESUBMISSION WAS DONE EVERYTIME AFTER THE CORRECTIONS HAVE BEEN DONE. I HAVE MADE 26 CALLS REGARDING THIS AND TODAY IT WAS REJECTED THE 4TH TIME (STILL DONT KNOW THE REASON THIS TIME) SPENT 4 HOURS TODAY, MADE 6 CALLS, GOT 6 DIFFERENT ANSWERS, WAS TOLD 4 TIMES TO HOLD THE LINE (WAITED FOR 30MIN EVERY TIME) THEY DID NOT COME BACK. WAS MADE 4 PROMISES THAT THEY WILL CALL ME BACK, NO RESPONSE AND WAS REFUSED A REQUEST TO PLEASE SPEAK TO A SUPERVISOR. THIS CLAIM IS FOR A 88 YEAR OLD MAN WHO BORROWED THE MONEY TO PAY FOR THIS HOSPITALISATION OF HIS WIFE IN NAMIBIA,AND PROMISED TO PAY BACK THE MONEY BEFORE END OF JAN. THIS IS REALY THE WORST SERVICE I HAVE EVER EXPERIENCED IN MY LIFE. I REALY FEEL HELPLESS, HAVE SENT EMAILS BEGGING THEM TO CALL ME URGENTLY REGARDING THIS MATTER. NO RESPONSE. WAS EVEN TOLD ONCE TO CALL CANADA WHICH COST ME R200 AND THE GUY THOUGHT I WAS MAD.</p>