DONT HELP AND DONT GIVE WHAT THEY PROMISE

I PHONE IN AND ASK THEY HAVE TO CHECK WHY MY SAVING IS EXUISTED. THE REASON THEY GAVE ME IS YES BECAUSE YOU ARE ON A LOW PLAN. I SAID I KNOW BUT I WAS LAST YEAR ON A LOWER PLAN I DID NOT HAVE THE PROBLEM. I ASK TO SEE WHAT IS PAID OUT OF WHERE . ANSWER I WILL SEND YOU A MAIL AND YOU CAN CHECK YOURSELF. I STILL WAITING FOR THE MAIL. IS THIS HOW YOU TREATED YOUR CLIENTS WITH MEDICAL AIDS THEN I DONT WANT TO BE A PATIENT OF YOUR BECAUSE I WILL SURELY DIED IF I GET THIS KIND OF SERVICE.