BS
Barry S

1 reviews | Active since Nov 2012

08 Jun 2015, 12:24

Don't ever conciser Bestmed, get out asap!

Changing from ABSA to FNB, naturally re-adjusting your debit orders comes with this \intense"process. After sending proof of change as-well as all the \""new\"" bank details we received an sms from Bestmed confirming they have received all the necessary information. (We did this twice after the change and confirmed it two times via e-mail just to make double sure they secured the change) <br> On Friday (5 June 2015) we received an sms from Bestmed telling us that the medical aid account is suspended! How much must you do (whilst you took days off at work) to try and get this change through to this *********** scheme? What will happen if you were involved in an accident? After making several phone calls this sad company scheme they failed to recognize their stuff up and with the their uneducated staff unwilling to help we fail to see how this medical scheme can assist you in your day of need. <br> """

0
Replies (1)
Bestmed Medical Scheme
Bestmed Medical Scheme's reply08 Jun 2015, 12:27
Official
Hello Atrao ,

Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.

Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.

Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.

With kind regards
Bestmed Medical Scheme