Hellopeter
Share Your Experience
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Shaun S

1 reviews | Active since Mar 2009

14 Aug 2017, 18:19

Don't believe the Bestmed HelloPeter responses. They are lies.

<p>You guys promised that an "escalation specialist" would contact me for the last 3 complaints I've put here. But no one has done so. Stop with the copy paste bulli**** and actually get this so called "specialist" to do so! So sick of you and your useless company!!!!</p>

0
Replies (2)
Bestmed Medical Scheme
Bestmed Medical Scheme's reply03 Oct 2017, 11:05
Official

Dear Member

Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Please supply Bestmed with your contact number and email address.
Your well-being, as a valued client of the Scheme, is important to all of us at Bestmed.

Regards Bestmed Medical Scheme

SS
Shaun S's update03 Oct 2017, 11:23
Reviewer Update
Don't believe Bestmed's lies! This just goes to show how totally backwards Bestmed is: This HelloPeter complaint was posted on 14 August 2017... And only now (3 October 2017) do I get a response (The usual copy and paste BS of course). In the meantime, I have been dealing with countless Bestmed people to get this resolved and STILL no resolution, even though I have been promised on no less than 3 occasions that the issue has been sorted and that Bestmed will pay out. I am still waiting for the payment of R10, 211.10 that Justin Jacobs (One of the Bestmed escalation staff) said was approved by Elmarie Jooste (Bestmed Executive Manager) and said would happen on the 18th or 19th of LAST month... It has still not happened. And nobody is interested in getting this sorted. Take responsibility of your F-up's Bestmed and pay up! It is a disgrace how you treat your customers! I expect a call from Justin Jacobs with nothing other than a date of when this claim will be paid out. I'm so sick of all your broken promises Bestmed! You are making things worse for pensioners while you do nothing but drag things out in order try keep the money (That doesn't belong to you... YOU OWE IT!) to yourselves. I won't back down after fighting with you since JANUARY on this issue. JUSTIN JACOBS, please phone me and let me know when I can expect the payment to be made - S. Searle - You have my details.