Do not use them!!! Stay away

My surgery is scheduled for 30 July, and yet a day before this procedure, I am still being forced to fight for authorisation due to inconsistent and unreasonable decisions from your side.

It is beyond frustrating and deeply concerning that Bestmed declines and approves procedures at random, with no real regard for medical necessity or the wellbeing of your members. I have followed every required step and provided all documentation, yet your team continues to delay and obstruct access to care that is both urgent and clinically justified.

This is completely unacceptable, especially considering the time-sensitive nature of surgery. Bestmed’s actions are jeopardising my health and adding unnecessary emotional distress at a time when I should be preparing for recovery, not wasting energy fighting for what I’m entitled to as a paying member.

I demand immediate and clear feedback on the status of my authorisation, and I expect this matter to be resolved without further delay. I also insist on a written explanation of why this process has been so mishandled.