DISSAPOINTING BUSINESS FIRST

I have been a member of Bestmed in the past but due to COVID we had to cancel membership. We have recently re-joined with no waiting period. We took our two year old son to an ENT for Acute Tonsillitis and he confirmed that the baby needs to have tonsils removed due to airway being obstructed and compromised. Bestmed however feels that my son needs to have been treated for tonsillitis at least 3 times before they approve payment. This is utterly ridiculous as i need to pay them monthly for services they now refuse to give even after the provider motivated. I am so disguised at this stage as I am the one that needs to see my child suffer due to red tape.