BS
Beverley-Anne Sabbagh
1 reviews | Active since Jul 2019
25 Jun 2024, 14:41
Disgusting medical aid - No answers
I have been trying to get hold of this medical aid. After waiting 25 minutes on a call I get through to the switchboard - who then put you on another queue - Their chat line also does not work. They are useless
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Bestmed Medical Scheme's replyOfficial
25 Jun 2024, 16:23Dear Beverley-Anne Sabbagh,
We sincerely apologize for the long wait times you experienced when trying to reach us by phone recently. We understand that waiting on hold for 25 minutes, followed by additional transfers, is unacceptable.
We are currently experiencing a higher-than-usual call volume, which is causing delays in connecting with our representatives. We want to assure you that management is fully aware of this situation and is taking steps to address it as a matter of urgency.
We appreciate your patience and understanding.
With Kind Regards
Bestmed Medical Scheme
Bestmed Medical Scheme's reply25 Jun 2024, 16:23
Official
Dear Beverley-Anne Sabbagh,
We sincerely apologize for the long wait times you experienced when trying to reach us by phone recently. We understand that waiting on hold for 25 minutes, followed by additional transfers, is unacceptable.
We are currently experiencing a higher-than-usual call volume, which is causing delays in connecting with our representatives. We want to assure you that management is fully aware of this situation and is taking steps to address it as a matter of urgency.
We appreciate your patience and understanding.
With Kind Regards
Bestmed Medical Scheme