RR
Rossana R
1 reviews | Active since Sept 2023
08 Jul 2024, 15:27
DISGUSTED BY BESTMED!!!!!!!
biggest mistake of my life! waiting 12 days for an authorisation when I am so so very sick!!! i am prepared to not have medical aid than be with them. having no choice but going to government now.
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Bestmed Medical Scheme's replyOfficial
08 Jul 2024, 16:08Dear Rossana,
Thank you for contacting us regarding your recent request for pre-authorization for treatment. We understand this wait can be frustrating, especially when you're feeling unwell.
Thank you for contacting us regarding your recent request for pre-authorization for treatment. We understand this wait can be frustrating, especially when you're feeling unwell.
We're currently processing your authorisation request. To expedite the process, we require the following additional information:
• We require a clinical report from the admitting doctor with any supporting test results for review.
Once we receive this information, we can review your request and aim to providefeedback.
With Kind Regards,
Bestmed Medical Scheme
Bestmed Medical Scheme's reply08 Jul 2024, 16:08
Official
Dear Rossana,
Thank you for contacting us regarding your recent request for pre-authorization for treatment. We understand this wait can be frustrating, especially when you're feeling unwell.
Thank you for contacting us regarding your recent request for pre-authorization for treatment. We understand this wait can be frustrating, especially when you're feeling unwell.
We're currently processing your authorisation request. To expedite the process, we require the following additional information:
• We require a clinical report from the admitting doctor with any supporting test results for review.
Once we receive this information, we can review your request and aim to providefeedback.
With Kind Regards,
Bestmed Medical Scheme