Disgusted!

Unacceptable to say the least. My father in law is very sick. They joined Bestmed in August last year which I understand there is a waiting period. He went to the ER with a medical emergency, which according to the dr, would've been fatal if he didn't go. Bestmed does not see this as an emergency, which they should cover according to law, and we are now sitting with a massive hospital bill. That aside, he now has issues with his stomach and liver, and needs to be admitted yet again, very soon. This is also a medical emergency, but Bestmed simply does not care. We contacted them for pre-authorization, and was told to wait 24-72 hours. When we asked them what if he dies, the answer was simply "thats the way it works". I will be looking for ways that this can be taken further because it is inhumane. They are quick to take your money each month, but no help back.