AM
Amukelani M

1 reviews | Active since Sept 2017

29 Oct 2020, 16:48

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so i recently discovered that my testosterone levels are very low, and was referred by my GP to a specialist (Urologist) who recommended that i take fertomid to slowly improve my testosterone levels because a testosterone injection would shout down my gonads and this might course infertility issues. to make a long story short, Bestmed did not pay for the medication, had to get a motivation for the specialist why i needed the medication (and it only repeats 3 times), and also added that i had an injury to my gonads in the past. the medication is just an investigation but was denied anyway. my frustration is that i feel that i have a legitimate medical problem that is still being investigated it's not yet chronic. and to be denied medication because my condition does not qualify. maybe they should give me a list of medical conditions I'm not allowed to contract because they won't pay. so disappointed, please me awere.

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Replies (1)
Bestmed Medical Scheme
Bestmed Medical Scheme's reply30 Oct 2020, 11:24
Official
Hi Amukelani, i am really sorry to hear about the inconveniences caused. As discussed telephonically, i trust you will find this feedback useful.  If, however, you need more information, or support from our Client Relations Communication Team, please do not hesitate to contact us again.  Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.