Claims Taking Forever

<p> Submitted a claim on the 18th of August 2016, whereafter they indicated to me I need to supply a prescription. Submitted the prescription to them on the 23rd of August. Everytime a automated e-mail comes through with a ticket number but I got no further response. Followed up on the 2nd of September at which stage they indicated to me for the second time that my claims request will be marked as urgent and that I should give it some more time. Phoned today and after holding for nearly 15 min a call centre consultant answered. i explained my situation, had to hold on for another 5 min, just to be told that the claims department is still busy with my claim and they can't give me info on when it will be done so I am back at square one....</p>