Claims not paid over a month later

Bestmed has really worsened over the years. I am still awaiting my claim to be paid, which was submitted on 6 June 2020 and we are now in July. I was asked to submit original documents, which I did, thereafter nothing was done. I sent an email to escalations and all I get is an email promise to get back to me, which never happens.

My other claim was paid less than half of the amount on the invoice, with a lousy explanation which makes no sense to me at all. The explanation of which, was not told to me, I had to call them numerously to enquire.

I have numerous reference numbers to show how many times I did call. All agents I spoke to promised to call me in 24 hours, and none of them actually did. I have their names and reference numbers as well.

I once left Bestmed and I regret ever coming back to it.

It has worsened and when it comes to paying back claims, it is always an issue.

Worst experience, I would not recommend anyone to join it.