Claims

Hi

I have put in a claim twice now and i still never receive any feedback. First bestmed tells me that there was no diagnosis code, then when i provided one they said that it is incorrect . I have posted on the app and logged numerous queries and still non of the staff members responded. I then have to call in to speak to someone who then cuts me off in which i have to phone back again! and wait for **** service!!

Why is it so difficult to give your clients feedback. I would never recommend this medical aid to anyone, really poor service.

After a complaint i was told to email the escalations department and guess what no response again which is expected from poor service anyway.