SP
Sune P

1 reviews | Active since Oct 2012

22 Mar 2017, 13:40

Claimes taking to long

<p>I have submitted 7 claims and did not received any feedback or the progress, i am a pensioner and have to pay thousands of rands to medical bills and when you try to claim back which the dr reqested you to pay the bill and claim from your medical scheme then you need to wait for your money back.</p>

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Replies (1)
Bestmed Medical Scheme
Bestmed Medical Scheme's reply12 May 2017, 11:03
Official

Dear Member

Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.

Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.

Your well-being, as a valued client of the Scheme, is important to all of us at Bestmed.

With kind regards
Bestmed Medical Scheme