Claim submitted twice, yet still no feedback after a month!

<p>BestMed, - Claim submitted twice, yet still no feedback after a month!</p> <p> </p> <p>We submitted a claim on Wed, 03 May 2017 07:20, Claim [***/D ********** 0] but have NOT receive any response thus far. (reference number: ********** 7, member number: ********** 0)</p> <p> I AGAIN sent you the claim on May 22, 2017 at 12:51 PM, (reference number: ********** 7, member number: ********** 0 ) ALSO WITH NO RESPONSE.</p> <p> </p> <p>Could this be cleared up as soon as possible. – What happened to your customer service?</p> <p> </p> <p>We (Myself and the main member), send these emails to both ********** /> ********** <p> </p> <p>I find it very frustrating. You are very quick to reject payment on Drs fees when our savings has been depleted, but when we submit claims, this is the service we get?</p> <p> </p> <p>I expect to hear from you back within the following 48 hours.</p>