CR
Carla R
1 reviews | Active since Sept 2016
02 Apr 2019, 13:12
Claim refusal and unhelpful customer service
Claims are not approved. When contacting customer service, we only get treated unprofessionally. Queries are not resolved and we only get vague responses and unhelpful consultants. Ourselves and our doctor has been trying to query the claim with Bestmed but neither of us receive feedback.
Helpful (0)
Replies (3)0
Replies (3)
Bestmed Medical Scheme's replyOfficial
03 Apr 2019, 09:16Good day Mrs Reed
Kindly respond to the e-mail sent to you from *** earlier this morning.
Kind regards.
Bestmed
Kindly respond to the e-mail sent to you from *** earlier this morning.
Kind regards.
Bestmed
Bestmed Medical Scheme's reply03 Apr 2019, 09:16
Official
Good day Mrs Reed
Kindly respond to the e-mail sent to you from *** earlier this morning.
Kind regards.
Bestmed
Kindly respond to the e-mail sent to you from *** earlier this morning.
Kind regards.
Bestmed
CR
Carla R's updateReviewer Update
03 Apr 2019, 19:41Thank you. At last our claims were finally resolved. we received excellent service from Marlene Hanekom.
CR
Carla R's update03 Apr 2019, 19:41
Reviewer Update
Thank you. At last our claims were finally resolved. we received excellent service from Marlene Hanekom.
Bestmed Medical Scheme's replyOfficial
05 Apr 2019, 08:36Good day Mrs Reed
We certainly find ourselves in a world more prone to complaining than complimenting. Thank you so much for taking the time to place in writing your positive response to a Service Excellence Experience at Bestmed, it is greatly appreciated.
We certainly find ourselves in a world more prone to complaining than complimenting. Thank you so much for taking the time to place in writing your positive response to a Service Excellence Experience at Bestmed, it is greatly appreciated.
There is no better inspiration for our staff than to receive spontaneous praise and for this, we sincerely thank you. Please be assured that this particular compliment will be acknowledged and appreciated in our midst.
Thank you for your involvement in and for supporting the business of Bestmed.
Kind regards.
Bestmed
Kind regards.
Bestmed
Bestmed Medical Scheme's reply05 Apr 2019, 08:36
Official
Good day Mrs Reed
We certainly find ourselves in a world more prone to complaining than complimenting. Thank you so much for taking the time to place in writing your positive response to a Service Excellence Experience at Bestmed, it is greatly appreciated.
We certainly find ourselves in a world more prone to complaining than complimenting. Thank you so much for taking the time to place in writing your positive response to a Service Excellence Experience at Bestmed, it is greatly appreciated.
There is no better inspiration for our staff than to receive spontaneous praise and for this, we sincerely thank you. Please be assured that this particular compliment will be acknowledged and appreciated in our midst.
Thank you for your involvement in and for supporting the business of Bestmed.
Kind regards.
Bestmed
Kind regards.
Bestmed