DO
Deon O
1 reviews | Active since Jan 2013
11 Jan 2024, 15:29
Chronic application
I submitted a chronic application on 08.01.24 . on the internet it states that it takes 2-3 working days to complete. I chatted with Mathabo, today who is extremely arrogant to tell me that it will only be assessed on 15.01.24, as they only work 8 hours a day, and that all applications are urgent. My last online message got ignored. Bad Bestmed!!!!! PERHAPS GET YOUR STAFF TO TREAT ME LIKE A CUSTOMER AND NOT A GOVERNMENT DEPENDAT!!!
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Deon O's updateReviewer Update
11 Jan 2024, 15:41image.png 8.07 KB
DO
Deon O's update11 Jan 2024, 15:41
Reviewer Update
image.png 8.07 KB
Bestmed Medical Scheme's replyOfficial
11 Jan 2024, 15:53Dear Deon Olivier
We sincerely apologize for any inconvenience caused by the recent service experience you encountered with our consultant. Providing exceptional service is of utmost importance to us, and we deeply regret that we fell short of your expectations on this occasion.
Please rest assured that we have taken your feedback seriously and are actively addressing the matter to prevent any recurrence.
Kindly be informed that the chronic application for your son is currently in progress. Our chronic department is diligently working on the process, and we assure you that we will provide updates as soon as the application is finalized.
Once again, we apologize for any inconvenience caused and appreciate your patience and understanding.
Regards
Nondumiso
We sincerely apologize for any inconvenience caused by the recent service experience you encountered with our consultant. Providing exceptional service is of utmost importance to us, and we deeply regret that we fell short of your expectations on this occasion.
Please rest assured that we have taken your feedback seriously and are actively addressing the matter to prevent any recurrence.
Kindly be informed that the chronic application for your son is currently in progress. Our chronic department is diligently working on the process, and we assure you that we will provide updates as soon as the application is finalized.
Once again, we apologize for any inconvenience caused and appreciate your patience and understanding.
Regards
Nondumiso
Bestmed Medical Scheme's reply11 Jan 2024, 15:53
Official
Dear Deon Olivier
We sincerely apologize for any inconvenience caused by the recent service experience you encountered with our consultant. Providing exceptional service is of utmost importance to us, and we deeply regret that we fell short of your expectations on this occasion.
Please rest assured that we have taken your feedback seriously and are actively addressing the matter to prevent any recurrence.
Kindly be informed that the chronic application for your son is currently in progress. Our chronic department is diligently working on the process, and we assure you that we will provide updates as soon as the application is finalized.
Once again, we apologize for any inconvenience caused and appreciate your patience and understanding.
Regards
Nondumiso
We sincerely apologize for any inconvenience caused by the recent service experience you encountered with our consultant. Providing exceptional service is of utmost importance to us, and we deeply regret that we fell short of your expectations on this occasion.
Please rest assured that we have taken your feedback seriously and are actively addressing the matter to prevent any recurrence.
Kindly be informed that the chronic application for your son is currently in progress. Our chronic department is diligently working on the process, and we assure you that we will provide updates as soon as the application is finalized.
Once again, we apologize for any inconvenience caused and appreciate your patience and understanding.
Regards
Nondumiso