RB
Richard B
1 reviews | Active since Mar 2011
05 Apr 2016, 12:47
Change of banking details not accepted
On the 30 th March I phoned Bestmed to change my banking details , the unhelpful person said I had to complete a form which she e-mailed to me without a heading or any other information. I completed this the same day and requested them to acknowledge by return e-mail that this has been done . I have again requested that they acknowledge that this has been done , as I have received no acceptance from them , I contacted them this morning , they are now asking for a copy of my bank statement which I refuse to do due to all the ***** that is going around. WHY WAS THIS NOT ASKED FOR A WEEK AGO AND WITH ALL SUBSEQUENT E_MAILS.<br> I think it is time to change medical aids
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Bestmed Medical Scheme's replyOfficial
05 Apr 2016, 13:20Hello richardbea,
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme
Bestmed Medical Scheme's reply05 Apr 2016, 13:20
Official
Hello richardbea,
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme